Refund Policy:

The refund policy for Virtue Learning clearly outlines the terms and conditions under which refunds can be requested. It includes eligibility requirements, refund periods for different types of courses, the refund process, methods of refund, and situations where refunds will not be granted. Here’s a summary of the key points:

General Refund Eligibility:

  • Refunds can be requested within the stipulated time frame and if course materials have not been significantly accessed.

Refund Periods:

  • Self-Paced Courses: Refund requests must be made within 7 days, provided the course has not been accessed.
  • Live Instructor-Led Training: Refund requests must be submitted at least 7 days before the course starts.
  • Promotions/Discounts: Refunds are not applicable for discounted or promotional courses unless stated otherwise.

Refund Process:

  • Participants must contact Virtue Learning’s support team, providing their details and reason for the refund request.
  • Refund requests will be processed within 5-7 business days.

Refund Methods:

  • Refunds are issued to the original payment method within 7-14 business days.

Course Cancellation or Rescheduling by Virtue Learning:

  • Participants are offered a full refund or a course transfer if Virtue Learning cancels or reschedules a course.
  • Full refunds are issued if a participant cannot attend the rescheduled course.

Non-Refundable Items:

  • Administrative fees, taxes, certification exam fees, and services already rendered are non-refundable.

Exceptions:

  • Refunds due to extenuating circumstances (e.g., medical emergencies) may be considered on a case-by-case basis, with supporting documentation required.

Contact Information:

The policy can be updated at any time and changes will be effective immediately upon posting.

Let me know if you need any further details or assistance!